TO OUR VALUED TRAVELERS – UPDATE REGARDING TRAVEL AND THE CORONA VIRUS
March 26th 2020
From: Year Round Travel Inc.
Re: COVID-19 / Corona Virus
Dear Valued Client:
Since our last update on March 12th the evolving COVID-19 global pandemic situation has worsened, with many new cases being reported worldwide. We here in Canada are very lucky that our new cases, while significant, have not risen proportionally to many other countries. We believe that our government, in close collaboration with various health agencies have been disseminating good advice to its citizenry, namely to stay home, practice social distancing, and wash our hands often, and to consult with a medical professional if you feel sick. This advice is certainly not conducive to travel and the travel business in general, but we feel that following it is the correct thing to do. We’ll all have to take the long view and live with a little “short term pain” before the situation starts stabilizing.
Year Round Travel’s first priority continues to be the health and safety of our clients. Therefore, in view of the current government announcements and after close collaboration with our industry partners, a joint decision has been made to cancel all of our April overnight coach tour group departures. This decision has not come easily for us, but we do feel it’s the right thing to do, and we regret that we have to disappoint so many of you that were looking forward to your spring holiday.
To lessen the disappointment of your canceled tour and to show our appreciation for your ongoing support we’ve come up with an incentive program called the “Bonus Credit Program”. If you were on a canceled overnight coach tour in March or April that was 3 nights or less in duration we are asking you to rebook on a future tour, and we will give you full credit of the money paid toward the new trip PLUS an additional $50 Bonus Credit. In the event the tour is a lesser cost we’ll refund the difference. For tours 4 nights or longer, the Bonus Credit amount will be $100. To receive the $100 Bonus Credit you must re-book on a tour 4 nights or longer. If you choose a tour less than 4 nights your bonus credit will be $50.
We sincerely hope you’ll take advantage of these savings! Our website is now up to date and is a virtual copy of our new Spring, Summer Fall 2020 brochure. We have many fantastic vacations offerings for you to choose from.
More Good News! Year Round Travel will now be offering trip cancellation insurance for our coach tour program which will allow “change of mind” up until 30 days prior to departure. This added protection allows for our clients to book future travel with confidence. This insurance will only be applicable on tours traveling between July 01st and December 31st 2020 and only for Year Round Travel designed, North American overnight coach tours.
Below is the current status of all Year Round Travel brochure programs for March and April 2020.
March Coach Tours:
Casino Rama March 22 Bonus Credit Program or full refund
April Coach Tours:
Niagara Show Tour April 15 Bonus Credit Program or full refund
Foxwoods Resort April 19 Bonus Credit Program or full refund
Mountaineer Gaming Resort April 20 Bonus Credit Program or full refund
Nashville April 20 Bonus Credit Program or full refund
Del Lago Resort April 20 Bonus Credit Program or full refund
Niagara Show Tour April 20 Bonus Credit Program or full refund
New York City April 26 & 27 Bonus Credit Program or full refund
Myrtle Beach 27/04 Bonus Credit Program or full refund
April Air and Cruise Programs:
Las Vegas April 05 Bonus Credit Program
European River Cruise April 08 Credits as per suppliers
Italy April 18 Credits as per suppliers
May and June Coach Tours
Please be advised that full payments are due 60 days in advance of your departure, however due to the current situation Year Round Travel will not be processing your balance of payments until we can confirm whether or not your tour can operate.
All other coach, air or cruise tours departing after April 30th are currently departing on schedule. We will continue to monitor and update any status changes as applicable. We appreciate your continued support and understanding during these uncertain times. We encourage you to take advantage of this “time at home” to enjoy family, catch up on some spring cleaning, or just relax and enjoy. Most importantly stay calm and look forward to your future holiday plans!
Cancellation Insurance: In the event you have purchased trip cancellation insurance you may only make a claim if you are currently ill. The insurance company will not cover “anxiety” over the corona virus, indicating that this is a “foreshadowing” of something that might happen versus what has happened. The only exception is the new clause for Year Round Travel designed overnight coach tours departing between July 1st and December 30th 2020. These tour will have a “change of mind” clause up to 30 days prior to departure.
The Corona virus also known as COVID-19: Can cause no or mild illness, like the common cold, including sore throat, cough and fever. In rare instances it can worsen and cause severe respiratory issues. Most people that contract corona virus recover within a week or two.
To protect yourself against this virus wash your hands often with soap under warm running water for at least 20 seconds. Use alcohol-based hand sanitizer only if soap and water are not available. It’s a good idea to always keep some with you when you travel. Practise proper cough and sneeze etiquette: Cover your mouth and nose with your arm to reduce the spread of germs. If you use a tissue, dispose of it as soon as possible and wash your hands afterwards.
All of our travel suppliers are in the business of hospitality. This includes the prioritization of health and safety as their top concern, which we share. As such, most companies have now instituted robust systems to effectively manage the spread of the Corona Virus. Extra care is being taken to clean and disinfect all surfaces that come into frequent human contact, all employees have be instructed to remain home if they have a fever or cough beyond a common cold, and extra supplies of sanitizing wipes, hand sanitizing soaps conveniently located in and around their facilities.
Year Round Travel Inc.
If you have any questions or need further assistance please give us a call at 416 499 1444 or 416 835 9913, or contact us by email at firstname.lastname@example.org
We are here to help!